Microsoft Outlook Training Course

Microsoft Outlook Training when you need it

Microsoft Outlook is a personal information manager which is part of the Microsoft Office suite. Although it is primarily used as an email application, Outlook also includes a calendar, task manager, contact manager and note-taking tools.

Users can quickly create appointments and meetings, add contact information, and set up tasks to assist with time management. Outlook integrates with Microsoft online meeting software (Skype for Business), so you can set up meetings or create instant messages directly from within Outlook.

Discuss your needs. (03) 9999 7780

Want training on your site? We travel to you.

Training delivered right to your office on a day that works best for your team.

Get fully interactive, hands-on experience.

Professional instruction, lots of practice time, and solutions for your Outlook concerns.

We have everything you need to succeed.

Fill out our free assessment and we will determine the right course content for your team.

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If you’re short on computers, we will gladly supply a laptop for each person.

Custom Computer Training Course- Build Your Own Course

Build your own custom course

Any of our courses can be tailored to the unique requirements of your team. Our Off the Shelf courses are modularised with this option in mind, which means that you could mix and match from a selection of existing topics, or we can work with you to develop something specific to your organisation. Either way, we are on hand for advice on the best way to structure your customised training course.

To help you with your customised option, you can choose from our extensive list of course topics. We can then help you to assign the appropriate amount of content based on your training timeframe, and the best order of topics to ensure your training flows well. Our aim is to help every participant gain valuable knowledge and skills.

microsoft outlook training

Standard ½ Day Microsoft Outlook Courses

Comprehensive training manual with exercise files. Lifetime post-course support.
 from: $350 / per participant. 

Gain an understanding of the principles of electronic communications with Microsoft Outlook, learning how to maintain email in addition to using the Calendar, Tasks, and Contacts to manage your workflow.

Microsoft Outlook Introduction


Participants on this Microsoft Outlook Introduction half-day course will gain an understanding of the principles of electronic communications with Outlook, learning how to maintain email in addition to using the Calendar, Tasks, and Contacts to manage your workflow. You will be given a solid foundation of skills upon which to build.

The course assumes no prior knowledge of Outlook, however, people with limited exposure to the software and those who are self-taught will also benefit from attending this course.

Call us on (03) 9999 7780 to discuss your invoice requirements, such as a Purchase Order Number or information about our Public Liability and Professional Indemnity insurance.


The course answered all my questions. Mark was very good at explaining things, and being the one student I was very fortunate to have Mark explaining things to me 1 to 1. The pace was good, and I really feel like I’ve learnt a lot that I can action back at work.

C. May

Upcoming Courses

There are no upcoming events at this time.

However, we can add extra courses on demand. This generally occurs once 3 or more people are interested in a course.

Call (03) 9999 7780 or email us with your contact details if you would like us to get in touch when we have enough participants to run the course.

Course Details

  • Skill Level: Beginner
  • Duration: Half Day
  • Class Size: 10 Students (max)
ratings 4.5

Course Instructors

Course Content

Outlook Orientation

  • Outlook Essentials
  • Navigating the interface

Working with Email

  • Creating Emails
  • Adding Attachments
  • Flagging Messages
  • Adding Signatures
  • Email Options
  • Creating Folders
  • Searching Email


  • Working with Calendar Views
  • Adding Appointments
  • Adding Meetings
  • Adding Time Zones
  • Sharing Calendars


  • Contact Views
  • Adding Contacts
  • Editing Contacts


  • Creating Tasks
  • Task Views
  • Assigning Tasks
  • Marking Tasks as Complete

Frequently Asked Questions

What is Outlook?

Microsoft Outlook is primarily used to send, receive and store emails, but it also serves as a personal information management tool.

Outlook is essential in many organisations for its e-mail capabilities but it goes so much further. The application includes daily, monthly and weekly calendars, address books for storing contacts, an area to keep typed notes, task reminder features, and a full journal.

Businesses can use Outlook to keep track of important dates and events and to keep in contact with associates, co-workers and family members.

It is also noted for having a user-friendly interface, making it easy to learn.

Who uses Outlook?

Microsoft Outlook is the most commonly used task management and communication software found in business. Its integration with the corporate Exchange server allows co-workers to share contacts, calendars, and personal messages through the software. Outlook also integrates with other Microsoft Office software such as OneNote and Skype for Business.

Whether for personal or business use, Outlook has a huge variety of tools and features for the user.

Some significant features of Outlook are:

  • Email Rules
  • Quick Steps
  • Voting Buttons
  • Syncing across devices

These are just some of the features of Microsoft Outlook, but of course, there are many more.

Should I buy an Outlook for Dummies book or attend a Training Course?

Have you ever wondered why the Dummies books are so popular? Well, it’s probably because so many of us are self-taught, using Google to find out how to use a function, or we are shown how to use software by someone at work. Although this can be useful, it also means we tend to spend a lot of time with trial and error, or we are just picking up somebody else’s bad habits. Trial and error, unfortunately, involves a lot of error, and the bad habits you pick up will probably be passed on to the next person, so soon they spread across the business, meaning entire teams can end up working inefficiently.

At this point, you might head to the bookstore or do an online search to find an Outlook for Dummies book to help solve some of those tricky issues. That’s a step in the right direction, and we sometimes use reference manuals ourselves. The problem is that it still takes time to find the information you need.

Our Outlook courses are designed to target the key features and tools included in the applications to help you get back to work and apply them right away.

Why should I attend a Microsoft Outlook Training Course?

At Keystroke Learning we pride ourselves in helping people to get the most out of the Microsoft Outlook software they are using. We emphasise working smarter, not harder. Participants often tell us that they are saving lots of time by using the tips and shortcuts they learn during our courses.

Typically, one of our experienced trainers will walk you through the features and functions of the software, then you will try them out on your own, with tips and guidance on getting the best out of the features. We also encourage participants to ask lots of questions to help you get the most out of your learning experience.

You’ll receive a manual to take away at the end of the course, as well as exercise files so you can practice later, or just to jog your memory when you need.

How can I set up a Signature in Outlook?

In Outlook, you can create personalised signatures for your email messages. These can include text, graphics, your electronic business card, a logo, or even an image of your handwritten signature. Signatures are typically set it up to be added automatically to all outgoing messages, but you can choose which messages include a signature.

  • Create a new email message
  • On the Message tab, choose Signatures
  • Click New, and in the New Signature dialog box, type a name for the signature
  • Choose a default signature, and set the required options for your signature
  • Under Edit signature, type the signature, and then choose OK


How can I add an attachment?

Attachments can be easily added to your email. Bonus tip, newer versions of Outlook keep track of the documents you’ve recently worked on so that they pop up when you click on the attachment button.

  • Start with a new email
  • Click the attachment button (the paper clip) or select the file from the drop-down list
  • Browse to locate the file you want to attach. Select it, then click the Insert button
  • An icon or message appears indicating that the file has been attached
Can I delay the delivery of an email?

Yes, you can. By default, email is sent immediately when you click Send. In Microsoft Outlook, you can delay a single email message or use rules to delay the delivery of all messages. These messages are held in the Outbox for a specified time after you click Send.
To delay the delivery of a single message, do the following:

  • Begin a new email, then click the Options button
  • In the More Options group, click Delay Delivery
  • Under Delivery options, select the Do not deliver before check box, and then select the delivery date and time you want

After you click Send, the message remains in the Outbox folder until the delivery time.

When should I use BCC?

Generally, you should only use the Bcc (Blind Carbon Copy) field when you need to send an email to a group whose members do not know each other and don’t need to know each other.

Using the Bcc (Blind Carbon Copies) field you can send a copy of an email message to recipients whose email address are hidden from all other recipients.

By default, the BCC field is not displayed, so to activate it you need to do the following:

  • Begin a new email
  • From the Options tab, click Bcc

All new emails will now display the Bcc address box.

Can I store an email outside of Outlook?

Absolutely. There are several ways to do this, but the simplest method is to just drag and drop. First, make sure the folder you want to drag it to is visible in the File Explorer. Then you can drag the email (or a group of emails) to the open folder. The email will be copied to the folder and you are good to go. Later on when you need the email, simply open the folder and double-click to open the email.

Where to from here?

Your learning doesn’t stop once you have completed your course. We hope you will continue your experience by taking some time to practice what you have learned and apply it to your own situation and environment.

If we have done our job well, you may be inspired to learn even more by attending another course. If you are looking for something other than Microsoft Outlook, we have a comprehensive range of courses available for you to choose from.

We are here to help, so please don’t hesitate to contact us if you need any further advice.

Keystroke Learning

Learn Today with Keystroke Learning

As you can see, we have a wide array of top computer courses. Out training approach is professional yet friendly, motivating participants to learn quickly and easily. When you complete our training, you will be ready to apply your new skills right away. Course prices are listed on the Upcoming Courses page alongside the relevant course.

If you have a customised training solution in mind, please call us for a quote.

To schedule our popular computer courses, call (03) 9999 7780 or email us @ [email protected]